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Help Scout

Pairs a shared inbox with a knowledge base for customer support and self-service help.

Summary Features Pricing Competitors15 How to use Playbooks2

How it works with AI

Help Scout is ready for AI employees: agents can connect directly and automations can reach its data.

MCP server

An AI employee plugs into Help Scout through the Model Context Protocol and works inside it with the access you grant, no custom code needed.

API

Automations and agents can read and write Help Scout data through its API, so it fits into work that runs without you.

These connections are what let an AI employee take routine work in Help Scout off your plate.

Features

YesAI chatbot / agent
YesAI search & answers
YesCustom domain & branding
YesHelp centre / knowledge base
YesInternal wiki
YesLive chat widget
YesNative ecommerce (Shopify) integration
YesPublic help centre
YesShared inbox & ticketing

Best for: B2B and SaaS support teams
Channels supported: Email, chat, SMS, Messenger, Instagram, WhatsApp, phone

Collected from public sources and not yet checked by us. Confirm the details on Help Scout's site before you buy.