Channels supported
On this pageWhat it is
What it is
Omnichannel support means customers can reach you through different channels and your team sees all conversations in one place. The channels might include email, website chat, WhatsApp, Instagram or Facebook messages and phone calls. This feature is a list, so what matters is which channels are actually supported rather than a simple yes or no. Customers are not asked to repeat themselves when they switch from one channel to another.
Why it matters
Customers choose the channel that suits them, and a small team cannot watch five separate apps. A single view prevents missed messages and shows the full history of a customer. It matters when your customers already use several channels. If nearly everyone writes by email, extra channels add cost without much benefit.
What to check
- Which channels are native, and which need a separate add-on or third-party connector.
- Does a conversation stay linked to the same customer across channels.
- Are there extra costs or limits for channels such as WhatsApp or phone.
- Can replies, templates and automations be adapted for each channel.
Tools with Channels supported
Manage customer support tickets across email, chat and social channels with knowledge base tools.
Customer service platform that combines helpdesk ticketing, omnichannel support and AI-powered knowledge base capabilities.
Centralises customer support across email, chat, social and SMS for ecommerce stores with order-data integration.
Supports customers across email, chat and phone with a unified inbox and an AI resolution agent.
Meta's messaging app and API that lets businesses chat with customers on WhatsApp, from small shops to enterprises.
Also in other categories
Tools filed under other categories that have Channels supported.