Freshcaller vs RingCentral

Two Sales calls tools side by side: what each does, what it costs and who it suits.

The verdict Side by side Plans and pricing Who each is for Other options

The verdict

On the data we hold, RingCentral comes out ahead. Here is why, point by point.

What the data says

RingCentral covers more of the features we compared: 4 of 4, against 3.
Only Freshcaller has a free plan to start on.
Freshcaller starts lower, at $15/mo against $20/mo.
In our Sales calls ranking, RingCentral places 6 and Freshcaller 3 of 16.

Side by side

Freshcaller and RingCentral compared
8 points compared	Freshcaller	RingCentral
Starts at	$15/mo	$20/mo
Free plan	Yes	No
API	Yes	Yes
MCP server	Not known yet	Yes
AI call summaries & transcripts	Yes	Yes
Built-in SMS/texting	No	Yes
IVR / auto-attendant	Yes	Yes
Power/auto dialer	Yes	Yes
Links	Visit	Visit

Plans and pricing

Freshcaller

FreeFree per agent plus pay-per-minute call charges; basic features like call notes and caller ID.Free
Growth15 per agent per month billed annually, plus pay per minute; 2,000 incoming minutes included.$180/yr/seat
Pro39 per agent per month billed annually, plus pay per minute; 3,000 incoming minutes included.$468/yr/seat
Enterprise69 per agent per month billed annually, plus pay per minute; 5,000 incoming minutes included.$828/yr/seat

RingCentral

CoreRingEX per user, 1 to 5 and 6 to 100 users; unlimited domestic calling, call recording, HD meetings; MCP connectors listed.$30/mo/seat
AdvancedRingEX per user; adds CRM integrations, multiple sites and core reporting.$35/mo/seat

Prices as the vendors list them. They change often; the final price is on their sites.

Who each is for

Choose Freshcaller if…

Support and sales teams who want a browser-based cloud phone system with call routing, recordings and transcripts, especially if they already run Freshdesk or other Freshworks products.

Visit Read the review

Choose RingCentral if…

Growing teams of five to hundreds that need a cloud phone system with SMS, meetings and CRM integrations, for example sales and support teams across several locations.

Visit Read the review

Other options worth a look

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Gong
Records and transcribes calls and meetings to surface revenue intelligence and coaching insights.
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Aircall
Embeds calling, SMS and video inside your CRM so every customer interaction is logged and contextual.
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From $30/moAffiliate link
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Avoma
Record meetings, write notes automatically and layer on deal forecasting and sales coaching.
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From $3.25/mo yearly
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ToolClient acquisition
Quo
Centralises team calls, texts and voicemails with AI-powered call answering and automatic logging.
Sales calls
From $15/mo yearlyAffiliate link
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Chorus by ZoomInfo
Records and transcribes sales calls, surfaces coaching insights and deal signals, and syncs all into ZoomInfo's CRM.
Sales calls
Affiliate link
Sign up on Chorus by ZoomInfo
ToolClient acquisition
Fathom
Records and transcribes video calls across major platforms, then automatically generates summaries and action items.
Sales calls
From $15/mo yearlyFree plan
Sign up on Fathom