Freshsales vs Pipedrive

Two CRM tools side by side: what each does, what it costs and who it suits.

The verdict Side by side Plans and pricing Who each is for Other options

The verdict

On the data we hold, Freshsales comes out ahead. Here is why, point by point.

What the data says

Freshsales covers more of the features we compared: 10 of 10, against 9.
Both have an API and an MCP server, so either works with AI employees.
In our CRM ranking, Freshsales places 2 and Pipedrive 5 of 20.

Side by side

Freshsales and Pipedrive compared
14 points compared	Freshsales	Pipedrive
Starts at	$9/mo	€14/mo
Free plan	No	No
API	Yes	Yes
MCP server	Yes	Yes
Built-in calling	Yes	Yes
Contact enrichment	Yes	Yes
Custom objects	Yes	No
Email sequences	Yes	Yes
Gmail or Outlook sidebar	Yes	Yes
Lead capture forms	Yes	Yes
Sales goals and quotas	Yes	Yes
Sandbox environment	Yes	Yes
WhatsApp messaging	Yes	Yes
Workflow automation	Yes	Yes
Links	Visit	Visit

Plans and pricing

Freshsales

Growth9 per user per month billed annually.$108/yr/seat
Pro39 per user per month billed annually.$468/yr/seat
Enterprise59 per user per month billed annually.$708/yr/seat

Pipedrive

LitePer seat per month: 24 billed monthly, 14 billed annually.€24/mo/seat
GrowthPer seat per month: 49 billed monthly, 39 billed annually. Adds automations and email sequences.€49/mo/seat
PremiumPer seat per month: 79 billed monthly, 59 billed annually. Adds LeadBooster lead routing, scoring, contracts and e-sign.€79/mo/seat
UltimatePer seat per month: 99 billed monthly, 79 billed annually. Adds enhanced security, sandbox and extended phone support.€99/mo/seat

Prices as the vendors list them. They change often; the final price is on their sites.

Who each is for

Choose Freshsales if…

Small and mid-sized B2B sales teams that want a clean CRM with a visual pipeline, lead scoring and built-in email and calling, particularly if they already use other Freshworks products.

Visit Read the review

Choose Pipedrive if…

Lean B2B sales teams that run deals through a visual pipeline and want quick setup and a CRM their reps actually use, without the weight of a full marketing suite.

Visit Read the review

Other options worth a look

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Salesforce
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Combines CRM, marketing, sales and customer service around a shared contact database with a free tier.
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Nutshell
Dedicated customer relationship management platform for sales teams managing leads, deals and pipelines.
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Folk
Centralise contacts and deal pipelines in a spreadsheet-like CRM with automatic data enrichment.
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Attio
Build a flexible CRM that mirrors exactly how you sell, not how a vendor says you should.
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From €31/mo yearlyFree plan
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Zoho CRM
Sales management system for leads, deals and customers with built-in forecasting and workflow automation.
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From €14/mo yearlyFree plan
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