Fireflies.ai vs Freshcaller

Two Sales calls tools side by side: what each does, what it costs and who it suits.

The verdict Side by side Plans and pricing Who each is for Other options

The verdict

On the data we hold, Fireflies.ai comes out ahead. Here is why, point by point.

What the data says

Both cover 1 of the 1 features we compared.
Both have a free plan, so you can try each before you pay.
Fireflies.ai starts lower, at $10/mo against $15/mo.
In our Sales calls ranking, Fireflies.ai places 9 and Freshcaller 3 of 16.

Side by side

Fireflies.ai and Freshcaller compared
5 points compared	Fireflies.ai	Freshcaller
Starts at	$10/mo	$15/mo
Free plan	Yes	Yes
API	Yes	Yes
MCP server	Yes	Not known yet
AI call summaries & transcripts	Yes	Yes
Links	Visit	Visit

Plans and pricing

Fireflies.ai

FreeLimited free tier.Free
ProPer seat, unlimited transcription and AI summaries.$18/mo/seat
BusinessPer seat, most popular; adds storage, automation, team analytics and security controls.$29/mo/seat

Freshcaller

FreeFree per agent plus pay-per-minute call charges; basic features like call notes and caller ID.Free
Growth15 per agent per month billed annually, plus pay per minute; 2,000 incoming minutes included.$180/yr/seat
Pro39 per agent per month billed annually, plus pay per minute; 3,000 incoming minutes included.$468/yr/seat
Enterprise69 per agent per month billed annually, plus pay per minute; 5,000 incoming minutes included.$828/yr/seat

Prices as the vendors list them. They change often; the final price is on their sites.

Who each is for

Choose Fireflies.ai if…

Sales, customer success and research teams that hold many calls on Zoom, Google Meet or Teams and want every call transcribed, summarised and pushed into the CRM without anyone typing notes.

Visit Read the review

Choose Freshcaller if…

Support and sales teams who want a browser-based cloud phone system with call routing, recordings and transcripts, especially if they already run Freshdesk or other Freshworks products.

Visit Read the review

Other options worth a look

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Embeds calling, SMS and video inside your CRM so every customer interaction is logged and contextual.
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Avoma
Record meetings, write notes automatically and layer on deal forecasting and sales coaching.
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From $3.25/mo yearly
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Quo
Centralises team calls, texts and voicemails with AI-powered call answering and automatic logging.
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From $15/mo yearlyAffiliate link
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RingCentral
Cloud business phone, messaging and meetings with AI features, built for teams that need calls, SMS and video together.
Sales calls
From $20/mo yearly
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Chorus by ZoomInfo
Records and transcribes sales calls, surfaces coaching insights and deal signals, and syncs all into ZoomInfo's CRM.
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Affiliate link
Sign up on Chorus by ZoomInfo