The best Keep customers longer tools
About Keep customers longer
I've built retention systems for B2B service companies where a single lost client could mean tens of thousands in recurring revenue gone overnight. That taught me early on that retention is not a support function. It's a growth function. For B2B companies especially, long-term relationships drive stability, referrals, and expansion revenue that new business alone can't match. But retention doesn't happen by accident. It takes deliberate effort from the moment a deal closes to the first renewal conversation and beyond. This playbook shows you how to design better customer journeys, from onboarding through to long-term engagement. You'll learn how to reduce confusion in the first weeks, set up health scores that flag problems early, and create touchpoints that keep clients feeling supported. Not because it looks good on paper, but because it's the fastest way to grow without constantly filling a leaky bucket.
Top picks
ChurnZero
Spots churn risk early with health scoring, automated plays, and renewal forecasting for subscription businesses.
Best for: Customer success teams at SaaS and subscription companies who need to spot churn risk early and run retention work from one health view.
- Free plan
- No
- Price
- Not listed
- MCP server
- Yes
- API
- Yes
Gainsight
Combines product usage, health scores and renewals to reduce churn and drive expansion.
Best for: A mid-market or enterprise B2B SaaS company with separate customer success, product and community teams that wants one connected suite to track account health and renewals.
- Free plan
- Price
- Not listed
- MCP server
- Yes
- API
- Yes
Planhat
Brings customer data, usage and health scores together so B2B teams can onboard, retain and grow accounts.
Best for: Customer success, sales and professional services teams at B2B companies that want one customer model built from CRM, product usage and support data, and are ready to discuss pricing with sales.
- Free plan
- Price
- Not listed
- MCP server
- Yes
- API
- Yes
Vitally
Consolidates customer data, health scoring and team workflows in one workspace for customer success.
Best for: A B2B SaaS customer success team that wants customer data, health scores, playbooks and notes in one workspace instead of a CRM plus spreadsheets, and uses a CRM such as HubSpot.
- Free plan
- No
- Price
- Not listed
- MCP server
- Yes
- API
- Yes
Totango
Track product usage and account health to flag churn risk and automate customer retention workflows.
Best for: B2B SaaS post-sales and customer success teams that manage renewals across many accounts and want AI agents to work from shared customer knowledge instead of a CRM-style health score alone.
- Free plan
- Yes
- Price
- Not listed
- MCP server
- Yes
- API
- Yes
The top 4 side by side
| 13 points compared | ||||
|---|---|---|---|---|
| Starts at | ||||
| Free plan | No | No | ||
| API | Yes | Yes | Yes | Yes |
| MCP server | Yes | Yes | Yes | Yes |
| Automated playbooks | Yes | Yes | Yes | Yes |
| Churn prediction / risk alerts | Yes | Yes | Yes | Yes |
| Customer health scores | Yes | Yes | Yes | Yes |
| NPS and CSAT surveys | Yes | Yes | Yes | Yes |
| Product usage analytics | Yes | Yes | Yes | Yes |
| Usage-triggered messages | Yes | Yes | Yes | Yes |
| Customer success plans | Yes | Yes | Yes | |
| Renewal management | Yes | Yes | Yes | |
| In-app guides and messages | Yes | Yes | ||
| Links |
All Keep customers longer tools
- Spots churn risk early with health scoring, automated plays, and renewal forecasting for subscription businesses.
Keep customers longerMCP server
- Combines product usage, health scores and renewals to reduce churn and drive expansion.
Keep customers longerMCP server
- Brings customer data, usage and health scores together so B2B teams can onboard, retain and grow accounts.
Keep customers longerMCP server
- Consolidates customer data, health scoring and team workflows in one workspace for customer success.
Keep customers longerMCP server
- Track product usage and account health to flag churn risk and automate customer retention workflows.
Keep customers longerFree planMCP server
- From $100/moTriggers email, SMS, push, in-app and WhatsApp messages from real-time user events and behaviour.
Keep customers longerMCP serverAffiliate link
- Centralises customer data from CRM, billing and support tools to reveal churn risk and growth opportunities.
Keep customers longerAPI
- From $249/moManages recurring billing and payment recovery across multiple currencies and gateways for subscription businesses.
Keep customers longerMCP server
- From $299/moCombines product analytics, in-app engagement, surveys and session replay to drive user activation and retention.
Keep customers longerMCP server
From $39/moAutomates email and SMS campaigns for online stores using behavioural triggers and revenue attribution.Keep customers longerMCP server
From $79/moCreate a branded community platform with courses, memberships, discussions and mobile apps in one place.Keep customers longerMCP server
From €500/moManage recurring billing, subscriptions, and usage-based pricing with built-in payment recovery.Keep customers longerMCP server
From $89/mo yearlyCombines community, courses, events, email and payments in one branded platform for creators, coaches and educators.Keep customers longerMCP server
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How we rank
Every tool in a category is ranked by the same rule, worked out from the data we hold, not by who pays us. In order:
- How many of the category's shared features it has.
- Whether there is a free plan to start on.
- How open it is to AI: an API and an MCP server.
- Whether its pricing is public.
- Name, A to Z, when all else is equal.
When we add a tool or learn more about one, the ranking updates by itself.