Recurly vs Userpilot

Two Keep customers longer tools side by side: what each does, what it costs and who it suits.

The verdict Side by side Plans and pricing Who each is for Other options

The verdict

On the data we hold, it's close: neither pulls ahead on features, a free plan or AI access. The choice comes down to how you work.

What the data says

Both cover 1 of the 1 features we compared.
Recurly starts lower, at $249/mo against $299/mo.
Both have an API and an MCP server, so either works with AI employees.
In our Keep customers longer ranking, Recurly places 8 and Userpilot 9 of 14.

Side by side

Recurly and Userpilot compared
5 points compared	Recurly	Userpilot
Starts at	$249/mo	$299/mo
Free plan	No	No
API	Yes	Yes
MCP server	Yes	Yes
In-app guides and messages	Yes	Yes
Links	Visit	Visit

Plans and pricing

Recurly

Starter$249 per month plus 0.9% of billing volume; the first $40K of monthly billings are included.$249/mo
Engage (add-on)Churn prevention add-on from $1,600 per month, billed annually; price depends on prompt volume.$19,200/yr
RevRec (add-on)Revenue recognition add-on from $850 per month, billed annually; price depends on billing volume.$10,200/yr

Userpilot

StarterUp to 2,000 monthly active users, includes MCP and AI agent Lia.$299/mo
GrowthFrom $849 a month, up to 100,000 monthly active users, advanced analytics; priced by monthly active users.$849/mo

Prices as the vendors list them. They change often; the final price is on their sites.

Who each is for

Choose Recurly if…

Subscription and digital commerce businesses with real billing volume, such as growing SaaS companies, that need failed-payment recovery, several gateways and billing handled outside their own code.

Visit Read the review

Choose Userpilot if…

Product-led SaaS teams, including product managers, growth and customer success, who want product analytics, in-app onboarding, surveys and session replay in one no-code tool.

Visit Read the review

Other options worth a look

ToolValue creation
ChurnZero
Spots churn risk early with health scoring, automated plays, and renewal forecasting for subscription businesses.
Keep customers longer
Sign up on ChurnZero
ToolValue creation
Gainsight
Combines product usage, health scores and renewals to reduce churn and drive expansion.
Keep customers longer
Sign up on Gainsight
ToolValue creation
Planhat
Brings customer data, usage and health scores together so B2B teams can onboard, retain and grow accounts.
Keep customers longer
Sign up on Planhat
ToolValue creation
Vitally
Consolidates customer data, health scoring and team workflows in one workspace for customer success.
Keep customers longer
Sign up on Vitally
ToolValue creation
Totango
Track product usage and account health to flag churn risk and automate customer retention workflows.
Keep customers longer
Free plan
Sign up on Totango
ToolValue creation
Customer.io
Triggers email, SMS, push, in-app and WhatsApp messages from real-time user events and behaviour.
Keep customers longer
From $100/moAffiliate link
Sign up on Customer.io