Customers.ai (formerly MobileMonkey) vs Loom

Pick Customers.ai if you run an e-commerce brand on Klaviyo with meaningful traffic and a stalled list. Most visitors are anonymous. The product tries to match them to known people, so you can reach more of them by email and in ad audiences. It also connects to Shopify, Meta and Google.

Use the trial to measure how many visitors it identifies and how many become engaged contacts. Treat the vendor's revenue claims as claims. Match rates vary by audience and region, and the legal question matters. Pricing counts all profiles in your Klaviyo account, including unsubscribed ones, so ask for a quote first.

Pick Loom if you explain things often: a campaign problem, a product walkthrough, feedback on a design or a growth plan. Five minutes of recording can replace a meeting, and the other person watches when it suits them. That matters most across time zones.

Sales reps can also use viewer insights to see who watched an outreach video. The free plan limits how many videos you can make and how long each can be, so a team that records daily will need a paid plan. Agree on naming and folders early, or the clutter just moves from your inbox to your video library. There is no open API.