Streamline customer support with Gorgias, a helpdesk tailored for eCommerce brands to manage all communications.
Centralises customer communication
Integrates with eCommerce platforms
Automates responses and support tickets
Gorgias is a customer support platform tailored for e-commerce businesses. By centralising all customer interactions—whether through email, social media, or live chat—into one dashboard, Gorgias allows support teams to manage and resolve queries efficiently. The platform is designed to help e-commerce brands improve customer satisfaction by streamlining workflows and reducing the time spent switching between different tools and tabs.
Gorgias offers a range of automation tools that help e-commerce businesses speed up responses to common questions like, “Where is my order?” It integrates with major e-commerce platforms such as Shopify, BigCommerce, and Magento, enabling businesses to manage customer profiles, orders, and more from one interface. Additionally, the platform includes AI-driven features like intent detection and sentiment analysis, which can help route tickets to the right department and automate up to 20% of support tasks.
E-commerce businesses benefit significantly from Gorgias’s omnichannel integration. Support agents can respond to customers across platforms without leaving the dashboard, boosting response time and personalising interactions. The platform also allows businesses to automate routine tasks like processing refunds, adjusting orders, and sending personalised discount codes, contributing to a more efficient workflow and better customer satisfaction.
For businesses looking to scale customer support without increasing workload, Gorgias is a game-changer. Its features not only enhance customer experience but also help turn customer support into a revenue driver by promoting upsells and cross-sells during interactions. For businesses focused on growth, the ability to measure support performance and revenue from customer interactions is invaluable, helping improve strategies over time.
By leveraging Gorgias, e-commerce brands can ensure that they are providing fast, efficient, and personalised customer support, all while freeing up their support team to focus on high-impact tasks
The right tools can streamline your growth, but the wrong setup creates chaos. This guide covers how to configure your CRM, automate workflows, and integrate reporting to eliminate inefficiencies and create a seamless growth system.
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15 years experience
1,500 marketers trained since 2015
Exited 6 companies
For 15 years, I've been immersed in the world of B2B growth, helping businesses of all sizes – from startups to large corporations – achieve predictable, sustainable growth. I've had the privilege of wearing many hats: Head of Growth for numerous companies, co-founder of several startups, and trainer to over 1,500 marketers
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Equip your sales team with the tools they need to manage leads, track interactions, automate tasks, and close deals efficiently. From CRM software to proposal management, these tools streamline the sales process and boost revenue.
See tool categoryAttract, capture, and nurture qualified leads with these powerful tools. Build high-converting landing pages, automate email campaigns, track lead progress, and engage visitors with chatbots to turn prospects into customers.
See tool categoryDrive targeted traffic to your website and generate demand for your products or services. Utilise SEO tools, run effective paid ad campaigns, leverage social media marketing, and build strategic affiliate programmes to expand your reach.
See tool categoryGain a deep understanding of your customers and their behaviour. Analyse website traffic, visualise user interactions with heatmaps, and gather valuable feedback through surveys and reporting tools to make data-driven decisions.
See tool categoryBoost productivity and collaboration within your team. Utilise project management software, build a central knowledge base, streamline team communication, and leverage AI-powered tools to automate tasks and work more efficiently.
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Move prospects toward conversion with targeted MOFU content and strategies.
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Master the Solid Growth System with this 9-hour video course. Learn how to implement a structured, data-driven approach to growth and achieve your goals faster.
Best for individuals
9h
video course
Self-paced
45
lessons
7
modules
Individual course access
Incl. course updates
Satisfaction guarantee
Want to ensure your team successfully implements the Solid Growth System and achieves compound revenue growth? This guided implementation programme provides expert support, weekly guidance, and a proven framework to accelerate your growth.
Best for teams
8h
video course
14
week programme
14
weekly workshops
10
course licenses
Weekly accountability
Slack support
Streamline customer support with Gorgias, a helpdesk tailored for eCommerce brands to manage all communications.
Price per month €
28
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