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Freshdesk by Freshworks

Manage customer support tickets across email, chat and social channels with knowledge base tools.

Summary Features Pricing Competitors15 How to use Playbooks2

Playbooks that use it

PlaybookValue delivery Client success
Run Customer Success Without a CS Team
A way for a solo founder to run customer success as a system of AI-flagged signals, catching accounts about to churn or expand without hiring a CS team.
9 chapters
PlaybookValue delivery Support
Service hub configuration
Set up ticket pipelines, customer success workspace, and health scores so your team catches problems before customers churn.
16 chapters