The verdict
On the data we hold, respond.io comes out ahead. Here is why, point by point.
What the data says
- Only respond.io has a free plan to start on.
- Unitel Voice starts lower, at $9.99/mo against $79/mo.
- Only respond.io has an MCP server, so an AI employee can work in it directly.
- In our Support ranking, respond.io places 8 and Unitel Voice 16 of 16.
Side by side
| At a glance | ||
|---|---|---|
| Starts at | $79/mo | $9.99/mo |
| Free plan | Yes | No |
| API | Yes | Yes |
| MCP server | Yes | No |
| Links |
Plans and pricing
RE
respond.io
- StarterSmall teams starting managed conversations$99/mo
- GrowthScaling sales and marketing automation$199/mo
- AdvancedMature teams needing deeper integrations$349/mo
UV
Unitel Voice
- Solo PlanFounders needing one dedicated business line$9.99/mo
- Team PlanGroups requiring unlimited employee extensions$19.99/mo
- Office PlanSmall offices supporting up to three primary users$29.99/mo
Prices as the vendors list them. They change often; the final price is on their sites.
Who each is for
Other options worth a look
Tool·Value deliveryPairs a shared inbox with a knowledge base for customer support and self-service help.Support
From $25/moFree plan
Tool·Value deliveryManage customer support tickets across email, chat and social channels with knowledge base tools.Support
From $19/mo yearlyAffiliate link
Tool·Value deliveryCustomer service platform that combines helpdesk ticketing, omnichannel support and AI-powered knowledge base capabilities.Support
From €19/mo yearly
Tool·Value deliveryCentralises customer support across email, chat, social and SMS for ecommerce stores with order-data integration.Support
From $10/moAffiliate link
Tool·Value deliverySupports customers across email, chat and phone with a unified inbox and an AI resolution agent.Support
From $29/mo
Tool·Value deliveryPowers knowledge bases and help centres with AI search, chatbots and an AI writing agent.Support