Intercom vs Typewise

vsTY

Two Support tools side by side: what each does, what it costs and who it suits.

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The verdict Side by side Plans and pricing Who each is for Other options

The verdict

On the data we hold, Typewise comes out ahead. Here is why, point by point.

What the data says

Only Typewise has a free plan to start on.
Intercom starts lower, at $29/mo against $83.25/mo.
Both have an API and an MCP server, so either works with AI employees.
In our Support ranking, Typewise places 10 and Intercom 5 of 16.

Side by side

Intercom and Typewise compared
At a glance	Intercom	TYTypewise
Starts at	$29/mo	$83.25/mo
Free plan	No	Yes
API	Yes	Yes
MCP server	Yes	Yes
Links	Visit	Visit

Plans and pricing

Intercom

EssentialPer seat; Fin AI Agent costs $0.99 per resolved outcome on top.$29/mo/seat
AdvancedPer seat with 20 free Lite seats; Fin AI Agent costs $0.99 per outcome.$85/mo/seat
ExpertPer seat with 50 free Lite seats; Fin AI Agent costs $0.99 per outcome.$132/mo/seat

Typewise

StarterFounders and small teams$99/mo
GrowthGrowing teams scaling support$599/mo
BusinessEstablished teams needing custom integrations$2,000/mo

Prices as the vendors list them. They change often; the final price is on their sites.

Who each is for

Choose Intercom if…

Support and customer experience teams that want an AI agent to resolve a share of conversations alongside a human shared inbox across email, chat, phone and social channels.

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Choose Typewise if…

We haven't written up who Typewise suits yet.

Visit Read the review

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