Intercom vs Tidio

vsTI

Two Support tools side by side: what each does, what it costs and who it suits.

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The verdict Side by side Plans and pricing Who each is for Other options

The verdict

On the data we hold, Tidio comes out ahead. Here is why, point by point.

What the data says

Only Tidio has a free plan to start on.
Tidio starts lower, at $24.17/mo against $29/mo.
Both have an API and an MCP server, so either works with AI employees.
In our Support ranking, Tidio places 9 and Intercom 5 of 16.

Side by side

Intercom and Tidio compared
At a glance	Intercom	TITidio
Starts at	$29/mo	$24.17/mo
Free plan	No	Yes
API	Yes	Yes
MCP server	Yes	Yes
Links	Visit	Visit

Plans and pricing

Intercom

EssentialPer seat; Fin AI Agent costs $0.99 per resolved outcome on top.$29/mo/seat
AdvancedPer seat with 20 free Lite seats; Fin AI Agent costs $0.99 per outcome.$85/mo/seat
ExpertPer seat with 50 free Lite seats; Fin AI Agent costs $0.99 per outcome.$132/mo/seat

Tidio

FreeTesting basic chat and ticketingFree
StarterSolo operators with low volume$29/mo
GrowthGrowing teams needing automation$59/mo
PlusAdvanced teams with API needs$300/mo

Prices as the vendors list them. They change often; the final price is on their sites.

Who each is for

Choose Intercom if…

Support and customer experience teams that want an AI agent to resolve a share of conversations alongside a human shared inbox across email, chat, phone and social channels.

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Choose Tidio if…

We haven't written up who Tidio suits yet.

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