Help Scout vs Wati.io

Help Scout logovsWA
Two Support tools side by side: what each does, what it costs and who it suits.
VisitVisit
The verdictSide by sidePlans and pricingWho each is forOther options

The verdict

On the data we hold, Help Scout comes out ahead. Here is why, point by point.

What the data says
  • Only Help Scout has a free plan to start on.
  • Help Scout starts lower, at $25/mo against $59/mo.
  • Both have an API and an MCP server, so either works with AI employees.
  • In our Support ranking, Help Scout places 1 and Wati.io 13 of 16.

Side by side

Help Scout and Wati.io compared
At a glance
Help Scout logoHelp Scout
WAWati.io
Starts at$25/mo$59/mo
Free planYesNo
APIYesYes
MCP serverYesYes
Links
Visit
Visit

Plans and pricing

Help Scout logo

Help Scout

  • FreeUp to 5 users, 1 inbox and 1 Docs site.Free
  • StandardPer user per month; shown at $25 on the page.$25/mo/seat
  • PlusPer user per month; shown at $45 on the page.$45/mo/seat
  • ProPer user per month; shown at $75 on the page.$75/mo/seat
WA

Wati.io

  • GrowthTeams running broadcast campaigns and basic automation$69/mo
  • ProSales and support teams needing CRM integrations$149/mo
  • BusinessEnterprises requiring advanced routing and dedicated support$349/mo

Prices as the vendors list them. They change often; the final price is on their sites.

Who each is for

Help Scout logo

Choose Help Scout if…

B2B and SaaS support teams that want a shared inbox with a proper knowledge base attached, without the weight of an enterprise helpdesk, from a small team to a larger group.

VisitRead the review
WA

Choose Wati.io if…

We haven't written up who Wati.io suits yet.
VisitRead the review

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