Help Scout vs Tidio

vsTI

Two Support tools side by side: what each does, what it costs and who it suits.

The verdict Side by side Plans and pricing Who each is for Other options

The verdict

On the data we hold, it's close: neither pulls ahead on features, a free plan or AI access. The choice comes down to how you work.

What the data says

Both have a free plan, so you can try each before you pay.
Tidio starts lower, at $24.17/mo against $25/mo.
Both have an API and an MCP server, so either works with AI employees.
In our Support ranking, Help Scout places 1 and Tidio 9 of 16.

Side by side

Help Scout and Tidio compared
At a glance	Help Scout	TITidio
Starts at	$25/mo	$24.17/mo
Free plan	Yes	Yes
API	Yes	Yes
MCP server	Yes	Yes
Links	Visit	Visit

Plans and pricing

Help Scout

FreeUp to 5 users, 1 inbox and 1 Docs site.Free
StandardPer user per month; shown at $25 on the page.$25/mo/seat
PlusPer user per month; shown at $45 on the page.$45/mo/seat
ProPer user per month; shown at $75 on the page.$75/mo/seat

Tidio

FreeTesting basic chat and ticketingFree
StarterSolo operators with low volume$29/mo
GrowthGrowing teams needing automation$59/mo
PlusAdvanced teams with API needs$300/mo

Prices as the vendors list them. They change often; the final price is on their sites.

Who each is for

Choose Help Scout if…

B2B and SaaS support teams that want a shared inbox with a proper knowledge base attached, without the weight of an enterprise helpdesk, from a small team to a larger group.

Visit Read the review

Choose Tidio if…

We haven't written up who Tidio suits yet.

Visit Read the review

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