The verdict
On the data we hold, it's close: neither pulls ahead on features, a free plan or AI access. The choice comes down to how you work.
Side by side
| At a glance | ||
|---|---|---|
| Starts at | $25/mo | $79/mo |
| Free plan | Yes | Yes |
| API | Yes | Yes |
| MCP server | Yes | Yes |
| Links |
Plans and pricing
Help Scout
- FreeFree
- Standard$25/mo/seat
- Plus$45/mo/seat
- Pro$75/mo/seat
Who each is for
Choose Help Scout if…
B2B and SaaS support teams that want a shared inbox with a proper knowledge base attached, without the weight of an enterprise helpdesk, from a small team to a larger group.
Other options worth a look
Manage customer support tickets across email, chat and social channels with knowledge base tools.
Customer service platform that combines helpdesk ticketing, omnichannel support and AI-powered knowledge base capabilities.
Centralises customer support across email, chat, social and SMS for ecommerce stores with order-data integration.
Supports customers across email, chat and phone with a unified inbox and an AI resolution agent.
Powers knowledge bases and help centres with AI search, chatbots and an AI writing agent.
Meta's messaging app and API that lets businesses chat with customers on WhatsApp, from small shops to enterprises.