Gorgias vs Wati.io

Gorgias logovsWA
Two Support tools side by side: what each does, what it costs and who it suits.
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The verdictSide by sidePlans and pricingWho each is forOther options

The verdict

On the data we hold, it's close: neither pulls ahead on features, a free plan or AI access. The choice comes down to how you work.

What the data says
  • Gorgias starts lower, at $10/mo against $59/mo.
  • Both have an API and an MCP server, so either works with AI employees.
  • In our Support ranking, Gorgias places 4 and Wati.io 13 of 16.

Side by side

Gorgias and Wati.io compared
At a glance
Gorgias logoGorgias
WAWati.io
Starts at$10/mo$59/mo
Free planNoNo
APIYesYes
MCP serverYesYes
Links
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Plans and pricing

Gorgias logo

Gorgias

  • Starter50 tickets per month, 30 AI interactions, $0.40 per extra ticket; monthly billing only.$10/mo
  • Basic300 tickets per month, 30 AI interactions; $50 per month when billed annually.$60/mo
  • Pro2,000 tickets per month, 190 AI interactions; $300 per month when billed annually.$360/mo
  • Advanced5,000 tickets per month, 530 AI interactions; $750 per month when billed annually.$900/mo
WA

Wati.io

  • GrowthTeams running broadcast campaigns and basic automation$69/mo
  • ProSales and support teams needing CRM integrations$149/mo
  • BusinessEnterprises requiring advanced routing and dedicated support$349/mo

Prices as the vendors list them. They change often; the final price is on their sites.

Who each is for

Gorgias logo

Choose Gorgias if…

Shopify and other ecommerce brands whose support volume has outgrown a shared inbox and who want customer tickets tied to order data, so agents can act without switching tabs.

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WA

Choose Wati.io if…

We haven't written up who Wati.io suits yet.
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Other options worth a look