Freshdesk vs Zendesk

FRvsZendesk logo
Two Support tools side by side: what each does, what it costs and who it suits.
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The verdictSide by sidePlans and pricingWho each is forOther options

The verdict

On the data we hold, Freshdesk comes out ahead. Here is why, point by point.

What the data says
  • In our Support ranking, Freshdesk places 12 and Zendesk 3 of 16.

Side by side

Freshdesk and Zendesk compared
At a glance
FRFreshdesk
Zendesk logoZendesk
Starts at$1.25/mo€19/mo
Free planNoNo
APIYesYes
MCP serverYesNot known yet
Links
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Plans and pricing

FR

Freshdesk

  • GrowthSmall teams with email-focused support$18/mo
  • ProExpanding teams needing custom routing$59/mo
  • EnterpriseLarge orgs requiring audit logs$95/mo
Zendesk logo

Zendesk

  • Support TeamPer agent per month: email and ticketing, routing and ready-made dashboards. EUR 19 per agent per month billed yearly.€25/mo/seat
  • Suite TeamPer agent per month: adds AI agents, omnichannel routing and messaging. EUR 55 per agent per month billed yearly.€69/mo/seat
  • Suite ProfessionalPer agent per month: adds AI Admin Copilot, skills-based routing and IVR. EUR 115 per agent per month billed yearly.€149/mo/seat

Prices as the vendors list them. They change often; the final price is on their sites.

Who each is for

FR

Choose Freshdesk if…

We haven't written up who Freshdesk suits yet.
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Zendesk logo

Choose Zendesk if…

A customer support team that wants ticketing, a help centre and AI agents from one vendor, from a startup with a few agents to a large multinational team.

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Other options worth a look