The verdict
On the data we hold, Help Scout comes out ahead. Here is why, point by point.
Side by side
| At a glance | ||
|---|---|---|
| Starts at | $1.25/mo | $25/mo |
| Free plan | No | Yes |
| API | Yes | Yes |
| MCP server | Yes | Yes |
| Links |
Plans and pricing
Help Scout
- FreeFree
- Standard$25/mo/seat
- Plus$45/mo/seat
- Pro$75/mo/seat
Who each is for
Choose Help Scout if…
B2B and SaaS support teams that want a shared inbox with a proper knowledge base attached, without the weight of an enterprise helpdesk, from a small team to a larger group.
Other options worth a look
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Meta's messaging app and API that lets businesses chat with customers on WhatsApp, from small shops to enterprises.