Freshdesk by Freshworks vs Tidio

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Two Support tools side by side: what each does, what it costs and who it suits.

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The verdict Side by side Plans and pricing Who each is for Other options

The verdict

On the data we hold, Tidio comes out ahead. Here is why, point by point.

What the data says

Only Tidio has a free plan to start on.
Freshdesk by Freshworks starts lower, at $19/mo against $24.17/mo.
Both have an API and an MCP server, so either works with AI employees.
In our Support ranking, Tidio places 9 and Freshdesk by Freshworks 2 of 16.

Side by side

Freshdesk by Freshworks and Tidio compared
At a glance	Freshdesk by Freshworks	TITidio
Starts at	$19/mo	$24.17/mo
Free plan	No	Yes
API	Yes	Yes
MCP server	Yes	Yes
Links	Visit	Visit

Plans and pricing

Freshdesk by Freshworks

Growth19 per agent per month billed annually.$228/yr/seat
Pro55 per agent per month billed annually.$660/yr/seat
Enterprise89 per agent per month billed annually.$1,068/yr/seat

Tidio

FreeTesting basic chat and ticketingFree
StarterSolo operators with low volume$29/mo
GrowthGrowing teams needing automation$59/mo
PlusAdvanced teams with API needs$300/mo

Prices as the vendors list them. They change often; the final price is on their sites.

Who each is for

Choose Freshdesk by Freshworks if…

Customer support teams of any size that want a ticketing helpdesk with email, chat and phone tickets, automation and AI agents, and that value a wide marketplace of integrations.

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Choose Tidio if…

We haven't written up who Tidio suits yet.

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