Attribution window

Definition
The period after someone sees or clicks an ad during which a later conversion still gets credited to it.

Why it matters

One setting quietly shapes every channel report. A window that is too long flatters slow channels and lets several platforms each claim the same sale, so the total reported conversions exceed the real number. A window that is too short under-credits channels with a long decision cycle and makes them look worse than they are. Cutting a channel that was working, or scaling one that only looked good, wastes budget in either direction.

How to apply it

  • Check what each platform uses by default. Defaults differ between platforms and ad types, and platforms report generously on their own behalf.
  • Choose one window for comparisons and apply it everywhere, instead of trusting each dashboard's own number.
  • Match it to the real buying cycle. If most customers decide within a week, a thirty-day window mostly adds noise.
  • Compare platform reports with one neutral source, such as analytics tagged with UTM tags or the CRM.

What it is

A buyer clicks an ad on 1 March and buys on 12 March. Whether the ad gets credit depends on the attribution window. With a seven-day click window, the sale falls outside it and the ad receives nothing. With a thirty-day window, the ad is credited. The window is the cut-off that every attribution model works inside.

Most platforms use two windows. A click window covers people who clicked, and a view window covers people who only saw the ad. A view is a much weaker signal than a click, so view windows are normally short.

Common mistakes

  • Accepting each platform's default window, so the reports cannot be compared.
  • Using a long window for a short buying cycle, which adds noise and double-counts sales across platforms.
  • Using a short window for a long B2B cycle, which makes slow channels look weak.
  • Giving a view-only impression the same weight as a click.
  • Changing the window mid-quarter and then reading the change in results as a change in performance.
  • Not checking platform totals against the CRM, where the real number of sales sits.
Worked example

Suppose a buyer clicks a paid ad on 1 March and books a demo on 12 March. With a seven-day click window, the sale falls outside it and the ad receives no credit. With a thirty-day window, the ad is credited. A small consultancy notices that its two ad platforms each claim sales that the other also claims, because each uses its own window. The team sets one thirty-day window for comparisons and checks totals in Google Analytics, which measures conversions from the same site traffic. In this example, the two platforms report 47 sales between them, while analytics counts 31 for the same period. The team reports 31 and stops arguing about the difference.

Tools in the example

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  1. Article

    Conversion window

    The same idea applied to a product funnel instead of an ad platform.

  2. Article

    First-touch attribution

    A model that decides which touch inside the window gets the credit.

  3. Article

    Multi-touch attribution

    A model that splits credit across several touches.

Where it shows up

  • Measuring what works and following data to make better decisions. It tells you which changes are worth keeping and which to drop.
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