The verdict
On the data we hold, Freshservice by Freshworks comes out ahead. Here is why, point by point.
Side by side
| At a glance | ||
|---|---|---|
| Starts at | $19/mo | |
| Free plan | No | No |
| API | Yes | Yes |
| MCP server | Yes | Yes |
| Links |
Plans and pricing
Freshservice by Freshworks
- Starter$228/yr/seat
- Growth$588/yr/seat
- Pro$1,188/yr/seat
Twilio
Pricing not in our catalogue yet.
Who each is for
Choose Freshservice by Freshworks if…
Internal IT teams at small and mid-sized companies that need a service desk with incident, asset and change management, and want to extend it to HR and finance requests.
Choose Twilio if…
A product or operations team with developers that wants to add SMS, calls or email to its own software and prefers building on APIs to buying a finished tool.
Other options worth a look
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Get instant answers to questions backed by live web search results and inline source citations.
Bundle business email, shared documents, spreadsheets, and video meetings in one cloud subscription.
Call Claude models from your own code to build AI applications, agents, and automations.
Collects event data and routes it to your warehouse and 200+ business tools with open-source infrastructure.