The verdict
If you need applications, registrations, quizzes or intake forms that feed your CRM, pick Fillout. If you run an online store and want messages triggered by purchases and abandoned carts, pick Klaviyo.
A business can use both. A form collects answers, and a marketing tool uses them. If you do that, test how the data passes between them, for example through a webhook or a connector, before you rebuild your forms. If you do not sell products online, Klaviyo will mostly sit unused.