Understanding your customers is the foundation of effective marketing. This guide walks you through customer research methods, including interviews, surveys, and data analysis, to uncover insights that drive better messaging, positioning, and conversion.
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Want to create marketing campaigns that truly resonate with your audience? The key is Customer Research. By understanding your customers' needs, pain points, and motivations, you can craft compelling messages, develop products that solve real problems, and achieve sustainable growth.
This guide delves into the world of customer research, providing you with the tools and techniques to gather valuable insights about your target audience. We'll explore different research methods, from in-depth interviews to surveys and data analysis, and show you how to turn those insights into actionable strategies.
Improve website user experience with HotJar, offering tools for heatmaps, recordings, and feedback.
Gain visitor insights with Microsoft Clarity, a free tool for analysing behaviour on your website.
Gain valuable website performance insights and optimise your online strategy with Google Analytics.
Sean Ellis
Explore case studies of startups that achieved breakout growth using scalable, repeatable growth strategies and innovative tactics.
Eric Ries
Learn to test, iterate, and pivot quickly to achieve product-market fit and grow your business with agility.
Michael Gerber
Build a scalable business that works without you by creating systems and balancing key roles effectively.
Bill Aulet
Follow a structured approach to launch and grow a startup using 24 proven steps that guide you to success.
Most teams grind for growth, but the best ones systemise it. In this step, you’ll see why a structured approach always beats random tactics. You’ll follow Random Rick, Specialist Steve, and Solid Sarah to understand how a system-driven growth approach can double revenue without doubling workload.
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15 years experience
1,500 marketers trained since 2015
Exited 6 companies
For 15 years, I've been immersed in the world of B2B growth, helping businesses of all sizes – from startups to large corporations – achieve predictable, sustainable growth. I've had the privilege of wearing many hats: Head of Growth for numerous companies, co-founder of several startups, and trainer to over 1,500 marketers
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Tracking progress is key to sustained growth. This guide covers how to set up a weekly scorecard meeting, track key metrics, and make data-driven decisions to keep your team focused on high-impact growth activities.
Expanding customer value is key to long-term revenue growth. In this step, you'll implement upsell and cross-sell strategies that help clients see more value in your offerings. You'll learn how to position additional services in a way that naturally encourages customers to buy more.
Pricing strategy directly impacts profitability. In this step, you'll refine your approach to pricing, reposition your value, and introduce strategic price increases that allow you to charge more while maintaining conversion rates.
Keeping customers for longer increases revenue without extra acquisition costs. In this step, you'll audit your CRM data to identify opportunities for better onboarding, engagement, and client success. You'll refine your retention strategies to improve customer satisfaction and contract longevity.
Confidence, urgency, and clear positioning drive sales success. In this step, you'll refine your sales strategy, improve follow-ups, and remove roadblocks that slow down deals—helping you close more opportunities faster and with less resistance.
A great proposal accelerates decision-making. In this step, you'll learn how to craft clear, compelling proposals that align with your sales conversations, reduce friction, and increase the likelihood of getting a quick "yes" from prospects.
Master the Solid Growth System with this 9-hour video course. Learn how to implement a structured, data-driven approach to growth and achieve your goals faster.
Best for individuals
9h
video course
Self-paced
45
lessons
7
modules
Individual course access
Incl. course updates
Satisfaction guarantee
Want to ensure your team successfully implements the Solid Growth System and achieves compound revenue growth? This guided implementation programme provides expert support, weekly guidance, and a proven framework to accelerate your growth.
Best for teams
8h
video course
14
week programme
14
weekly workshops
10
course licenses
Weekly accountability
Slack support
Best for individuals
9h
video course
Self-paced
Master the Solid Growth System with this 9-hour video course. Learn how to implement a structured, data-driven approach to growth and achieve your goals faster.
Satisfaction guarantee
Best for teams
14
week programme
10
course licenses
Want to ensure your team successfully implements the Solid Growth System and achieves compound revenue growth? This guided implementation programme provides expert support, weekly guidance, and a proven framework to accelerate your growth.
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