Retention

Retention refers to keeping existing customers and encouraging repeat business.

What is retention?

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Toolstack

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FAQ

Frequently asked questions

The sessions were very useful in dissecting our key KPIs (Revenue and CLV) into the underlying metrics and their interrelationships. By building KPI trees and customer journeys, I gained insight into the types of drivers that can accelerate certain growth.

Jesper Elders
Jesper Elders
Decathlon
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Ecommerce Manager