Customer insights
Learn to extract and leverage the goldmine of data hidden in customer support interactions. By understanding common queries, issues, and feedback, you'll identify areas for improvement and innovation within your product or service.
Customer Support insights
Tool
E-commerce customer support platform integrating various communication channels.
Customer Support insights
Customer Support insights
Evaluate the expense involved in acquiring a new customer to optimise marketing spend.
Visualise user behaviour on your website to optimise for better engagement and conversion.
Combine data types to gain comprehensive insights into market trends and consumer behaviour.
Challenges
If you recognise these issues, keep reading and check out the full program.